Terms and Conditions
Douglas Lyons & Lyons Limited
Last Updated: 21 July 2026
1. Introduction
These Terms and Conditions govern your use of the Douglas Lyons & Lyons Limited website ("the Website") and the services we provide. By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use this Website.
2. About Us
Douglas Lyons & Lyons Limited provides residential estate agency services within England.
For enquiries, please contact us:
Telephone: 020 7235 7933
Email: enquiries@dll.uk.com
3. Website Information
The information published on this Website is provided for general guidance only.
Whilst we make every reasonable effort to ensure that property descriptions, photographs, floor plans, measurements and other details are accurate, they are intended as a guide only and should not be relied upon as statements of fact.
All properties are subject to availability and may be withdrawn from the market, sold, let or have their details amended without prior notice.
Prospective purchasers and tenants should satisfy themselves by inspection and by obtaining independent legal, financial or professional advice where appropriate.
4. Property Particulars
We aim to provide accurate property information in accordance with current National Trading Standards Estate and Letting Agency Team (NTSELAT) guidance on Material Information.
However, property details are based on information provided by our clients and other third parties. Whilst we take reasonable care in preparing property particulars, we cannot guarantee that all information is complete, accurate or up to date.
Nothing contained on this Website constitutes legal, financial, mortgage or surveying advice.
5. Estate Agency Services
Any estate agency services provided by Douglas Lyons & Lyons are governed by separate written Terms of Business or agency agreements entered into with our clients.
These Website Terms and Conditions do not replace or vary those agreements.
6. Professional Standards
Douglas Lyons & Lyons Limited is a member of The Property Ombudsman (TPO) and is committed to complying with the latest TPO Code of Practice.
We are committed to providing a professional, fair and transparent service to all clients.
7. Client Responsibilities
When using our services, you agree to:
- provide accurate and complete information;
- promptly notify us of any changes relevant to your transaction;
- comply with all applicable laws and regulations; and
- provide identification and supporting documentation where required by law.
8. Anti-Money Laundering
In accordance with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended), we may be required to verify the identity of our clients and, where applicable, purchasers or tenants before certain transactions can proceed.
Failure to provide satisfactory documentation may prevent us from acting on your behalf.
9. Fees
Any fees, commissions or charges for our services will be set out in separate written agreements with our clients.
Unless expressly stated otherwise, prices displayed on this Website are not contractual offers.
10. Privacy
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please refer to our separate Privacy Policy for full details.
11. Intellectual Property
All content on this Website, including text, photographs, graphics, logos, branding and design, is owned by or licensed to Douglas Lyons & Lyons Limited unless otherwise stated.
No part of this Website may be copied, reproduced, distributed or used for commercial purposes without our prior written permission.
12. Third-Party Websites
This Website may contain links to third-party websites for your convenience.
Douglas Lyons & Lyons Limited accepts no responsibility for the content, accuracy or availability of any external websites and does not endorse their content.
13. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be unlawful.
To the fullest extent permitted by law, Douglas Lyons & Lyons Limited shall not be liable for any indirect or consequential loss arising from the use of this Website.
Whilst we take reasonable care to maintain the Website, we do not guarantee uninterrupted access and accept no liability for temporary interruptions, technical failures or events beyond our reasonable control.
14. Complaints
We are committed to providing a high standard of service.
If you are dissatisfied with any aspect of our service, please contact us in the first instance so that we may investigate your concerns through our internal complaints procedure.
If your complaint cannot be resolved, and where applicable, you may have the right to refer the matter to The Property Ombudsman in accordance with their Code of Practice.
15. Changes to these Terms
We reserve the right to amend these Terms and Conditions at any time.
The latest version will always be published on this Website and will take effect immediately upon publication.
16. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Us
Douglas Lyons & Lyons Limited
Telephone: 020 7235 7933
Email: enquiries@dll.uk.com
