Privacy Policy

Douglas Lyons & Lyons Limited

Effective Date: 21 July 2026

1. Introduction

Douglas Lyons & Lyons Limited ("we", "us" or "our") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our estate agency services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation. We review this Privacy Policy regularly to ensure it remains accurate and reflects current legal requirements.

2. Our Details

Douglas Lyons & Lyons Limited

Registered Office:

33 Kinnerton Street

London

SW1X 8EA

Telephone: 020 7235 7933

Email: enquiries@dll.uk.com

Information Commissioner's Office (ICO) Registration Number: Z6697637

3. Information We Collect

Depending on the services you use, we may collect the following personal information:

• Name, postal address and contact details.
• Email address and telephone number.
• Property search requirements and preferences.
• Property ownership details.
• Identification documents where required by law.
• Financial information relating to property transactions.
• Information provided during enquiries or correspondence.
• Website usage information, including your IP address, browser type, device information and cookies.

We only collect personal information that is necessary to provide our services or fulfil our legal obligations.

4. How We Use Your Information

We use your personal information to:

• provide estate agency and property-related services;
• arrange property viewings and valuations;
• administer offers, sales and lettings;
• communicate with buyers, sellers, landlords and tenants;
• comply with legal and regulatory obligations;
• carry out identity verification and Anti-Money Laundering (AML) checks;
• improve our website and customer service;
• respond to enquiries;
• maintain our business records; and
• send marketing communications where you have consented or where permitted by law.

5. Lawful Basis for Processing

Under the UK GDPR, we process personal information on one or more of the following lawful bases:

• Performance of a contract.
• Compliance with a legal obligation.
• Our legitimate business interests, provided these do not override your rights and freedoms.
• Your consent, where required.

Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before consent was withdrawn.

6. Sharing Your Information

We may share your personal information where necessary with:

• Solicitors and licensed conveyancers.
• Mortgage advisers and lenders (where instructed).
• Surveyors and valuers.
• Referencing providers.
• Anti-Money Laundering verification providers.
• IT support providers and website hosting companies.
• Regulatory bodies, government authorities and law enforcement agencies where required by law.

We will never sell your personal information to third parties.

7. Marketing

If you have chosen to receive marketing communications, we may contact you about properties, services or news that may be of interest.

You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, resolve disputes and enforce our agreements.

Retention periods vary depending on the type of information and applicable legal obligations.

9. Data Security

We implement appropriate technical and organisational security measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable law, you have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information where applicable;
• request restriction of processing;
• object to processing based on our legitimate interests;
• request the transfer of your personal data where applicable;
• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

11. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance your browsing experience.

Further information is available in our separate Cookie Policy.

12. International Transfers

We aim to store and process personal information within the United Kingdom.

Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with UK data protection legislation.

13. Automated Decision Making

We do not make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

14. Complaints

If you have any concerns about how we handle your personal information, please contact us first so that we have the opportunity to resolve your concerns.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information about making a complaint is available at:

https://ico.org.uk

15. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance or our business practices.

The latest version will always be published on this website and will take effect from the Effective Date shown at the top of this policy.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Douglas Lyons & Lyons Limited

33 Kinnerton Street

London

SW1X 8EA

Telephone: 020 7235 7933

Email: enquiries@dll.uk.com